FAQs

1. Where is Misamo Fleur based?

Misamo Fleur is an independent design studio based in Brooklyn, New York, USA.
Every piece is created with care and shipped worldwide from our studio.

---

2. How long will my order take to arrive?

Orders are prepared within 2–4 business days.
Delivery times vary by region:

• United States: 5–10 business days

• Rest of the World: Please contact before ordering

You’ll receive tracking details once your order is dispatched.

---

3. Do you offer international shipping?

Yes. We ship to most countries worldwide. 

Shipping rates are shown at checkout before payment.

---

4. Can I return my order?

We accept returns within 14 days of delivery for items in original, unused condition and packaging.
To begin a return, please contact us through the Contact page with your order number.

---

5. How can I track my order?

Once your parcel leaves our studio, you’ll receive an email with a tracking link so you can follow its journey.

---

6. What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal through secure checkout.

---

7. Are your products authentic Misamo Fleur pieces?

Yes. We do not work with third-party sellers.
Every item is handcrafted and shipped directly from Misamo Fleur to you.

---

8. How can I contact you?

You can reach us anytime through the Contact page. We aim to reply within one business day.